Hi Teri,

I see your account and the item you uploaded, which by the way has been requested by a swapper, as the little flame under it suggests!

According to our logs the browser you are using is not recognized as one of the standard ones. 
Can you please let me know the browser and the version you are using?
We support the recent versions of all major browsers:Firefox, Chrome, Safari, Opera and IE.

If you are indeed using one of the browsers listed above, you may be sitting behind a proxy. If you do not know what that is or how to avoid it, could you access your account from a different location?